Last updated: 24/06/2026
This Refund Policy explains how refunds, cancellations and billing issues are handled for purchases of Profilic.
Profilic is a software platform owned and operated by Horology Digital Ltd, a company registered in England and Wales.
Company name: Horology Digital Ltd
Company number: 14313684
Registered office: 35 Little Lullaway, Basildon, England, SS15 5HT
Software brand: Profilic
Website: https://profilic.io
Contact email: support@profilic.io
Payments for Profilic subscriptions are processed by Paddle, our authorised checkout and payment provider.
Paddle may act as the Merchant of Record for purchases made through our checkout. This means Paddle may be responsible for processing payments, issuing receipts or invoices, handling applicable sales tax, VAT or similar taxes, and processing approved refunds.
Your bank or card statement may show Paddle or a Paddle-related descriptor for your Profilic subscription payment.
Profilic is provided on a recurring monthly subscription basis.
By purchasing a subscription, you agree that your selected payment method will be charged monthly in advance until your subscription is cancelled.
You are responsible for cancelling your subscription before your next billing date if you do not wish to be charged again.
Profilic subscription payments are non-refundable, except where required by applicable law.
We do not provide refunds or credits for:
unused subscription time;
partial months;
account inactivity;
failure to use the service;
cancellation after a billing date;
accidental renewals;
unused features;
customer error;
changes to your business needs;
dissatisfaction after access to the platform has been provided.
Once a subscription payment has been processed, access to Profilic is made available for the relevant billing period. You can continue using the platform until the end of that paid billing period.
You may cancel your Profilic subscription at any time.
Cancellation will stop future recurring subscription charges, but it does not automatically refund payments that have already been made.
When you cancel, your subscription will remain active until the end of your current paid billing period, unless your account is terminated earlier under our Terms and Conditions.
To cancel, you may use the cancellation option available in your account, where available, or contact us at:
Subscriptions renew automatically each month unless cancelled before the renewal date.
We do not provide refunds for renewal payments where you forgot to cancel, no longer needed the service, stopped using the platform, or did not access your account during the billing period.
If Profilic offers a free trial, discount or promotional offer, the specific terms of that offer will be shown at the time of sign-up.
If a free trial converts into a paid subscription, you must cancel before the trial ends if you do not wish to be charged.
Once a paid subscription charge has been processed, our standard no-refund policy applies, except where required by law.
Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws that cannot legally be excluded.
Where applicable law requires a refund, cancellation right or cooling-off period, we and/or Paddle will handle the request in accordance with those legal requirements.
If you believe you have been charged in error, please contact us as soon as possible at:
Please include:
your account email address;
the date of the charge;
the amount charged;
a brief explanation of the issue;
any Paddle receipt or transaction reference, if available.
If a genuine billing error has occurred, we will review the issue and work with Paddle where appropriate.
If you believe you have been charged more than once for the same subscription period, please contact us at:
We will review the matter and, where a duplicate payment has occurred, we may arrange a correction or refund through Paddle.
If your payment fails, your access to Profilic may be suspended, restricted or cancelled.
You are responsible for keeping your billing details up to date.
If you dispute a payment with your bank, card provider or payment provider, Paddle may handle the dispute process as Merchant of Record.
We encourage you to contact us first at support@profilic.io so we can review and try to resolve the issue.
If a chargeback or payment dispute is opened, we may suspend access to your Profilic account while the matter is being reviewed.
For refund, cancellation or billing questions, contact us at:
Horology Digital Ltd trading as Profilic
35 Little Lullaway
Basildon
England
SS15 5HT
Email: support@profilic.io
Website: https://profilic.io